Managed Print Services Glossary

If you are considering implementing an MPS strategy, it is important to become familiar with some of the technical terms. As always with Kyocera, we aim to make the complex easy.  

Automated Supply Delivery: A pre–arranged delivery service whereby a representative from the provider company regularly visits the office to ensure that it is properly stocked up on all necessary supplies.

Automatic Toner Shipment: With MPS, it is possible to detect any shortages of ink in real time. System administrators are alerted to the issue and a replacement toner is ordered automatically. This helps avoid a situation whereby you find that you are out of ink in the middle of an important print job, thus reducing costly and frustrating downtime.

Cost Control: A process whereby certain limits can be established when it comes to printing. Worried about spiraling color print costs? No problem, you can set a limit to the number of color sheets printed per month.

Cost Monitoring: The process in which MPS keeps track, in monetary terms, of the usage of all ink toners in the workspace. It is simple and it gives office administrators an idea of how much has been spent on printing resources.

Data Security Kits: A set of technologies and standards that protect the data embedded in your devices from intentional or accidental destruction, disclosure or modification.

Dealer (also Partner): Dealers/Partners promote Kyocera’s brand and sell our products to their customers. They are a key point of contact between Kyocera and end-users, and their insights are invaluable.

Digital Business Needs: The set of necessities within the digital landscape that a company needs to be able to perform competitively and progress with their particular strategic endeavors.

ECO footPRINT™ Toner Recycling Program: Businesses can recycle their empty toners by registering on the Kyocera website and ordering a recycling box, or dropping them off at a designated location. Kyocera sponsors the program at no cost to customers. It’s our way of saying thank you for helping us uphold our commitment to working in harmony with our environment

ECOSYS Technology: ECOSYS printers incorporate a patented long–life drum which is separate from the toner container. This eliminates the need for drum replacement when a toner is depleted, thus reducing landfill waste and cost per print.

Fleet: The term applied to the complete set of printers or MFPs in an organization.

Hardware Placement: The deployment of the MPS fleet of equipment. This could refer to new placements, replacing devices, or re-deploying devices to better meet the needs of the customer’s volume of printing in specific areas.

HyPAS Technology: Kyocera business apps are powered by HyPAS™ (Hybrid Platform for Advanced Solutions), a Kyocera-developed software platform that expands your MFP's core capabilities with simple touch–screen operations.

IT Solutions: The set of software programs or services that are sold as a single package to help the customer successfully solve a problem (security–related) or improve an inefficiency (productivity).  

Kyocera Device Manager (KDM): Because of its ability to drastically simplify the upkeep of larger printer fleets, KDM is a server-based solution and an essential device management tool for mid–to–large sized companies. It also allows IT Managers to centrally monitor and administrate large fleets of devices from one remote location.

Kyocera Fleet Services: Kyocera Fleet Services (KFS) is a comprehensive remote monitoring solution that has productivity and cost–saving efforts as the backbone of its design. IT professionals can monitor devices in real time, anticipate issues, and even update firmware remotely, if needed, during off-peak hours. KFS also provides usage data: from frequency of use to which devices are used the most (or least).

Kyocera Managed Document Services (MDS): With Kyocera Managed Document Services (MDS), you can optimize your entire output set–up. By providing a comprehensive set of services to help you streamline your output management, Kyocera can reduce the workload of your IT department and minimize your environmental impact. We conduct a careful analysis of your company's infrastructure and needs and devise a detailed program to target your specific issues.  

Kyocera Net Admin: Kyocera Net Admin is the solution for device management and reporting. It enables IT administrators to efficiently monitor networked devices within departments to ensure high performance and maximum productivity. With Kyocera Net Admin, you can view toner usage, paper levels, device configuration, and employee print behavior when needed.

Kyocera Net Manager (KNM): A comprehensive output, capture, and fleet management solution that enhances your Kyocera device, making it the intelligent, central port of your office. Offers a personalized user experience, greater mobility and increased security for more agile and robust operations.

Kyocera Net Viewer (KNV): Comprehensive network management tool used to monitor, maintain, and update all output devices, locally and remotely. Through Kyocera Net Viewer, IT administrators can easily install and update firmware on all Kyocera connected devices, while monitoring printed black & white/color pages, device configuration, accounting, toner usage, and alerts.

Local Printers: A local printer is a device that is linked to the workstation where the computer is located and, therefore, can only provide service to one computer at a time.

Machine Performance: The overall quality and extent to which a device can process a task with minimal or no direct technical supervision or intervention.  

Managed Print Services (MPS): A fully-integrated program that helps organizations optimize their printing fleet. Streamlined workflows ensure greater productivity and efficiency when it comes to printing, scanning, and faxing, while reducing costs on energy and paper. This is accomplished by giving the provider a more direct and comprehensive control over the level of activity of the devices and the ability to anticipate any issues to avoid unnecessary service disruptions.

MPS Assessment: A procedure whereby providers conduct an on-site examination of the customer’s office environment and printing infrastructure prior to MPS implementation. These assessments focus on productivity and efficiency for all workflow processes while considering the specific needs of the client.

MPS Usage Reports: Detailed reports are dispatched on a monthly basis so that office administrators can analyze printing volumes and identify areas where productivity could be improved. Such information also lets decision makers highlight unnecessary waste, areas which can be addressed to reduce costs.

Mobility: This modern phenomenon refers to the freedom and flexibility that smart devices provide in our daily working lives. Be it document sharing via our smartphones or printing from our tablet devices, greater mobility enables workers to drastically enhance productivity and efficiency.

MyQ: This comprehensive, yet simple output, capture, and fleet management solution enhances your Kyocera, and even your non–Kyocera device, making it the intelligent, central port of your office. MyQ offers a personalized user experience, greater mobility and increased security for more agile and robust operations.

Multi-function Printer (MFP): As the name itself denotes, it is a device that performs several office tasks. MFPs are a one–stop resource for anyone in the office who needs to scan, fax or print.

Paperless: A concept that encompasses the benefits of keeping paper volume to a minimum in the workspace: for productive, economic and ecologic reasons.

Paper Usage: Refers to the volume of actual paper printed on in an MPS environment. May refer to black and white print, color print, or both.

Partner (also Dealer): Dealers promote Kyocera’s brand and sell our products to their customers. They are a key point of contact between Kyocera and end–users, and their insights are invaluable.

Predictability: The extent to which a device can use artificial intelligence (AI) to anticipate user needs.

Printer Replacement: If one of your printers is out of action, MPS ensures that it’s business as usual by quickly providing a replacement printer.

Printer Security: Refers to the security of physical paper documents, it also includes digital processes such as scan and fax. May include physical device security measures such as access rights.

Production Printer: A high-speed printer used for high-volume printing such as manuals and booklets. This type of printer starts around 60 ppm, although some vendors claim that printers must produce 100 or 150 ppm to qualify for this designation.

Remote Printing: The functionality that allows users to use smart devices to print documents on the go.

Smarter Workspaces: A philosophy based on the idea that, when all digital resources available in an office environment are used to produce more streamlined and agile workflows, employees’ productivity and efficiency will improve.

Software: Kyocera offers a rich portfolio of software that help customers work smarter and also to ensure that documents and shared databases remain secure.

Support Desk: A specialized customer service included with MPS that helps with any issues that may arise in the maintenance and performance of your printing fleet.

Total Cost of Ownership: This refers to calculating the long-term value of a purchase to a company or individual.

Web Application Security: This refers to the process of protecting online services and websites against different security threats that exploit vulnerabilities in an application’s code.

Workflow: A sequence of tasks that involve the exchange and processing of data between humans and/or systems.